GRILLA GRILLS SUPPORT

Thank you for interest in Grilla Grills. We’ve listed answers and resources for popular questions.
Check below first and save some time.

For information regarding grilling tips, please refer to: Pellet Grilling Tips & FAQ.
For grill selection, start here: Choosing is the Hard Part
For comparison information, visit: Grilla Grills vs. Traeger & Rectec Grills
Manuals are available: Grilla Grills Manuals

Frequently Asked Questions

1. Do your pellet grills feature a pellet dump?
The Grilla features a pellet dump, however the Silverbac does not. Pellets can be left in the hopper for up to two months as long as they do not become wet. The Silverbac hopper can be easily cleaned by removing the honeycomb guard and scooping the pellets out into a bucket. We find that most people do not switch pellets but simply need to monitor fuel level.

2. Does the Silverbac or Grilla feature a PID controller?
No, because we don’t believe it adds value to the smoking process. Our research and experience is posted in the middle of this page: Grilla Grills vs. Traeger & Rectec Grills. Also check out this video. Trust the Swing.

3. How do I find a dealer? In Canada?
We do not have any dealers anywhere. We ship direct to consumer and only within the Continental US. No APO, FPO or Canadian shipments.

4. Do you offer discounts?
We do not discount our products. When we opened our doors in 2016, we did offer promotional prices, but we DO NOT offer discounts. Honestly, we are working overtime to try and meet demand now.

5. Are your grills made in the US?
No. Our goal has always been to deliver a high-quality product, but we also need to be competitively priced in the market. We have never skirted the question. Here is our story: Behind the Scenes

If you cant find the answer to your question on our website, you can email support here.

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Grilla Grills
558 E. 64th Street
Holland, MI 49423
Email: grillmaster@grillagrills.com
Phone: 616-392-7410
Url:
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